A Guide for People with Physical or Mobility Issues
Understanding the Risks
People with physical or mobility issues may face extra challenges during floods, storms, cyclones, or other emergencies. Limited mobility can make it harder to evacuate quickly, navigate blocked roads or paths, or access essential services. Even short delays can increase risk during fast‑moving events.
Planning ahead, having accessible support, and knowing your options can make a big difference to your safety and independence during disasters.
Top 10 Preparedness Tips
- Know your accessible evacuation routes – Plan multiple routes that are suitable for your mobility aids or equipment.
- Prepare your emergency kit – Include medications, mobility aids, spare batteries, chargers, and any adaptive devices.
- Keep communication devices ready – Make sure your phone, tablet, or assistive tech is charged and accessible.
- Identify support contacts – Friends, carers, neighbours, or local disability support can assist during emergencies.
- Arrange transport in advance – Know accessible transport options if roads are blocked.
- Plan shelter options – Check hotels, friends’ houses, or evacuation centres for accessibility.
- Practice your plan – Familiarity with routes, lifts, ramps, and devices reduces stress during real events.
- Request accessible information – Ask councils and emergency services for large print, audio, or digital formats.
- Prepare for temporary power loss – Keep backup batteries or portable chargers for mobility devices.
- Include essentials for personal care – Toiletries, continence aids, or adaptive equipment should be easy to access.
Queensland Free Support Services
Emergency Planning & Accessibility
- National Relay Service (NRS) – For contacting emergency and non‑emergency services. (nrschat.nrscall.gov.au)
- Disability Gateway – Central access to information, planning tools, and accessible resources. (disabilitygateway.gov.au)
- Local Council Accessibility Teams – Request accessible emergency info and support plans.
Transport & Evacuation
- Queensland Ambulance Service (QAS) non-emergency transport – Assistance for mobility‑impaired people during evacuations. (ambulance.qld.gov.au)
- Council or SES accessible evacuation services – Check with your local council for free transport options during disasters.
Recovery & Emotional Support
- Community Recovery Hotline – 24/7 support for people with disabilities after floods, storms, or other hazards. (qld.gov.au/community/disasters-emergencies)
- Housing Assistance After Disasters – Accessible temporary housing and support for mobility-impaired residents. (qld.gov.au/housing/emergency-temporary-housing)
Decision‑Making Table
| Before the Event | Ask Yourself | What to Do Next |
|---|---|---|
| Am I ready to stay at home if a hazard arrives? | Can I safely navigate my home and access alerts? | Prepare mobility aids, test devices, and check kit accessibility. |
| Can I shelter in place safely? | Are doors, ramps, and pathways clear? | Clear obstacles, secure your home, and plan indoor safety areas. |
| Should I find alternative accommodation? | Are evacuation routes or transport accessible for me? | Arrange accessible hotel or friend’s home in advance. |
| Do I need to contact my support network? | Do carers or neighbours know my plan and mobility needs? | Share your emergency plan and preferred communication methods. |
| Is my plan realistic for my mobility limitations? | Can I carry or move my kit and essentials independently? | Adjust your kit and plan to ensure you can act quickly and safely. |
Where to Get More Information
- Local council disaster pages and accessibility services.
- SES and Queensland Fire & Emergency Services for accessible alerts and guidance.
- Organisations like Disability Gateway or Mobility Australia for personalised planning support.